Exchange & return policy
At SŎL Jewelry, we want every piece you choose to feel just right. While we don’t offer refunds, we’re happy to help with exchanges so you can find the perfect fit.
Eligibility
- Exchanges are accepted within 7 days of delivery.
- Items must be unworn, in original packaging, and in the same condition you received them.
- Not eligible: earrings, custom or personalized items, and sale items.
How to Exchange
- Contact us at info@soltraveljewelry.com with your order number.
- Our team will guide you through the process and share the return address.
- Ship the item back to us.
- Once we receive and inspect it, we’ll send your chosen exchange piece.
Exchange Fee
A flat fee of AED 50 will be applied to all exchanges. This covers handling and reshipping your new piece.
Important Notes
- Items showing signs of wear, damage, or alterations cannot be accepted.
- Sale items are final and cannot be exchanged.
- We reserve the right to decline exchanges that do not meet our policy requirements.
At SŎL Jewelry, every piece is crafted to last and made to shine with you. If you need any assistance, our team is always here to help.